Contact Us
The right route for each kind of enquiry, so nothing sits in the wrong queue.
Playback, account or site problems
Use Report a Problem. It asks for the details needed to reproduce a fault, which is almost always faster than a description in prose.
Content complaints and takedowns
Use Grievance Redressal. That channel carries defined acknowledgement and resolution timelines; general support does not.
Rights and licensing
Questions about how a title is licensed, or requests to have work added or removed, are handled through Licensing & Credits.
Press
Media enquiries, interview requests and brand assets are handled through the Press page.
Response times
Support enquiries are answered within two working days. Grievances follow the statutory timeline — acknowledged within 24 hours, resolved within 15 days.
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