Report a Problem
What to send so a fault can be reproduced and fixed on the first attempt.
Playback problems
Include as much of this as you can:
- The title and episode, or the page address.
- What happened — black screen, spinner that never resolves, audio without video, playback that stops partway.
- Whether other episodes of the same title play.
- Your browser and version, and your device.
- Whether an ad blocker or VPN was active.
Wrong or missing information
Artwork that belongs to another title, a wrong episode number, a missing performer, a description that does not match. These come from the upstream catalogue, so tell us what is wrong and what it should be — we correct the mapping on our side.
Something is broken on the site
A link that leads nowhere, a page that will not load, a layout that breaks at your window size. A screenshot and the page address are usually enough.
Content that needs review
If your report concerns content being unlawful, non-consensual, or involving anyone underage, use Grievance Redressal instead. That route is monitored to a defined timeline and escalates ahead of the general queue.
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